Our Compliance Program
HCI Care Services & Visiting Nurse Services of Iowa is committed to acting with integrity and respect — not only in how we provide care but also in how we conduct business. We invite you to connect with us and share your suggestions for how we can improve our services. Please contact us if you have questions or concerns about the care you or your loved one is receiving.
Our corporate compliance program is designed to strengthen our organizational culture by promoting ethical conduct and preventing and detecting non-compliance with the law.
Please report any perceived misconduct of our employees or volunteers, including actual or potential violations of laws, regulations, policies, procedures or our standards or codes of conduct. We protect the anonymity of all individuals who report compliance concerns, and concerns may be voiced without fear of reprisal or discrimination.
For more information, please call our toll-free compliance hotline at (888) 933-4274.
Information We Collect
Personally identifiable information (“Personal Information”) we may collect through the site includes your name, e-mail address, postal address, telephone number, credit card and other billing information, donation history, the names and addresses of anyone to whom you identify to us and any other information you voluntarily disclose.
We collect Personal Information in the following ways:
How We Use Your Personal Information
The Personal Information we collect is used to send communications to you, such as our appeal letters, our annual reports, our newsletters, and thank you notes. If you submit a donation to Amanda the Panda, we record your donation in association with your Personal Information in our database.
We may share your personal information with others in the following circumstances:
Except as described above, we will not share your personal information with anyone without your consent.
Information in Public Areas is Public
If you post messages on our blog, on our FACEBOOK® page, or on another social networking site, that information will be visible to other users. Any information you submit through one of these forums can be read, collected and used by other visitors to the site. We are not responsible for the security of information you choose to post in these public areas or for how any third party may use that information.
Updating Your Information
If any of the Personal Information you submitted to our site is inaccurate or outdated or otherwise needs to be changed, please contact us at firstname.lastname@example.org and we will use reasonable efforts in our control to revise that information.
You may ask to have the Personal Information in your account deleted or removed; however, because we keep records of past transactions, we cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your personally-identifiable information without some residual information remaining because of backups.
The site has industry-standard measures in place to protect the loss, misuse and alteration of the information under our control. In addition to our technical safeguards, access to your Personal Information is allowed only to staff that require such access and we require our staff to keep that information in confidence and to keep it secure. We require any third party that receives your Personal Information to maintain adequate technical and organizational measures to ensure the security of the information. Unfortunately, no data transmission, over the Internet or any wireless network, or data storage site can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (1) there are privacy and security risks to the Internet and to database storage which are beyond our control; (2) the security, integrity and privacy of any and all information exchanged between you and us through the site cannot be guaranteed; and (3) any information or data may be viewed or tampered with by an unauthorized third party while in transit or storage. Amanda the Panda is not responsible for security breaches resulting from unauthorized access and use of your computer.
Protecting the privacy of children is very important to us. For that reason, our site does not intentionally solicit, collect and/or maintain personally-identifiable information from users under age 13. If you are under the age of 13, we ask that you do not submit any Personal Information to us and use this site only under the supervision of a parent or guardian. If you are a parent or guardian and you believe your child has submitted Personal Information to us, please contact us at email@example.com, and we will delete your child’s Personal Information from our records.
Third Party Advertisers and Links
Your Privacy Choices
In order to access, review, update and/or remove your Personal Information or to “unsubscribe” from an Amanda the Panda mailing list, please follow any one of the following steps:
Please note, your communication to us must include enough information for us to identify your Personal Information in our records and must identify the action requested. It may be helpful for you to include contact information in your communication in the event we must contact you to determine we have appropriately addressed your request. This contact information will be used solely to address your request. Upon receipt of your request, we will take reasonable steps to timely take the requested action.
Please contact us with any questions or concerns regarding this Policy at the following address:
Amanda Cares, Inc. dba Amanda the Panda
1821 Grand Avenue
West Des Moines, Iowa 50265
This policy shall be governed by, and construed and enforced in accordance with, the laws of the State of Iowa, without giving effect to any principles of conflicts of laws. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this policy or your use of this site shall be filed only in the state or federal courts located in Des Moines, Iowa, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purposes of litigating any such claim or action.
We may change this policy at any time. When we make changes to the policy, we will update the date in this section. If we change our privacy practices to use your information in a way that was not disclosed or permitted under this policy at the time you gave us that information, we will send notice to the e-mail address we currently have on file for you and will give you an opportunity to opt out of having your information used in that way. We will not give individual notice of changes that do not change the way we use your information.
Last revised: February 2010
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